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Salon Professionalism Part 2

September 14, 2017

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Salon Professionalism Part 1

September 6, 2017

So this topic is one that seems to be reoccurring quite a bit. How to properly book your hair service with your stylist?

 

First things first, if you are in search of a new hair care professional do your research. Find out the salon if the salon specializes in what your service needs are, if they have reviews, consultations, cost, cancellation policies,what their booking preference may be, etc. Thanks to the advancement of technology, we have so many amazing new ways to just make life a bit simpler. Gone are the days of the pencil and appointment books. Most salons/stylists have evolved to some sort of online booking. This method we found to be more efficient for you the client as well as us. It allows for a more control over scheduling, it betters our time management, it keeps accurate records for client services, it allows us to send out communication, promotions, salon news and much much more! 

 

Now to address some of the elephants in the room (so to speak), I personally have pros and cons with online appointment sites. Here are a few I want to share: Because we are friends/family you can still just pop in or text your appointment; Not opened to change because of fear of technology; Not being honest about the condition/health of your hair; Last minute appointment request; Not booking a consultation (especially for chemical services); Booking the wrong service (Cleanse & style knowing your hair is natural); Booking standing appointments and without notice, no call no show, but still want to come back 2 months later. Just a few of the things I have encountered since switching to online booking.

 

Okay listen, as a hair care professional I know transition can be a bit frightening, but change is good. If we didn't keep ourselves educated and knowledgeable of current trendz, we would be out of business. So we do our best to keep inline with what is going on. Online booking also gives you, the client, the best advantage, in my opinion. Who better knows you schedule than you? You can go right online to find the best time slot that works with your life's schedule. How cool is that!

 

Now for my fellow stylists, I have heard time after time clients take less than favorable treatment form their stylists because they overbook and under sell. Even if you don't use the online booking, professionalism should be your highest priority when dealing with the consumer. They should be well educated on their hair. Why you do what you do for them. I found that to be most effective personally, which is why I have had the same clients for over 15 years. Don't let them go somewhere else (because you may have relocated) with know knowledge of the products you use or more importantly a client profile. Keeping the integrity of the hair is our goal. 

 

Well this is just part 1 of 4 in this series so I'll say bye for now. Join us on FB live at noon each Wednesday for the month of September as we hear from you. Next week we'll get into Salon Policies and the People who Break Them! As always if you have any questions please feel free to reach we are here to answer. See you guys...

 

 

 

 

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